Did you know there are many support roles in the NHS? Some roles involve providing direct care for patients whilst other roles involve back office roles either in a hospital setting, in the community or in a GP Practice.


Working in reception is one of many administrative support roles which provide essential support to doctors, scientists, nurses and other healthcare professionals.

There is a wide choice of roles and places to work. You might enjoy dealing with patients and their relatives, for example as a receptionist in a clinic or a clerk on a ward. Alternatively, you might prefer working closely with a consultant as a medical secretary.

Staff working in administration can be found in a variety of locations. Depending upon the job that you do, you could be based:

  • in a hospital administration office with no patient contact
  • in an outpatient clinic
  • on a hospital ward
  • in a central records department in a busy hospital
  • in a GP surgery
  • in a specialist community clinic

Watch this video to find out more about working in a reception role.