We have included some frequently asked help questions below. Select a question to see the answer.
Who are NHS Health Education England and why have they developed Values for healthcare?
NHS Health Education England (HEE) is an executive non-departmental public body of the Department of Health. Their function is to provide national leadership and coordination for the education and training within the health and public health workforce within England.
Values for healthcare has been developed for people who are thinking of applying for a support role [Bands 1-4] in the NHS. By taking this video challenge people can assess how well their values match the 6 NHS values.
Why do I have to create a profile?
Creating a profile will enable you to retrieve your results in the future, e.g. download a summary report from a previous session.
Do I need to use this website before applying for a job with the NHS?
No. The purpose of this website is to help you decide if a job in the NHS is right for you. However, if you do decide to apply for a job in the NHS some employers may require you to complete the challenge before you complete an application form for a specific job in their NHS Trust. However in all circumstances you are the only person who will receive your results and feedback. It is therefore up to you who you share this information with.
Some employers may ask at the recruitment stage if they can see your feedback report from this website and again it is up to you whether you wish to do so. If you want to share your results you will have to give your report to your potential employer as they will not have direct access to your report.
How long will it take me to complete?
We estimate that it will take around 15 minutes to complete the challenge when you undertake a pathway for one job area.
I'm not happy with my results. Can I retake the challenge?
It is recommended that you first of all reflect on the detailed feedback you have received and then if you wish you can choose another job area from the home page.
How do I share my results with a future employer?
It is entirely up to you whether you share your results. However sharing your results with a future employer is encouraged. You might want to contact them to see if you can arrange to send a downloaded version by email or you can print a copy and take it with you to interviews.
I'm disappointed with my results. What can I do to improve?
It is really positive that you want to improve so reflect on the detailed feedback you have received as it is there to help and guide you. Remember the purpose of this website is to help you decide if a job in the NHS is right for you. If you feel it still is then review both what you did well and what you did less well. The feedback will indicate where you need to improve. You might also find it useful to talk through the feedback with someone you trust as they can sometimes provide a fresh perspective.
Will my results be shared with my future employer?
You are the only person who will receive your results and feedback. It is therefore up to you who you share this information with.
I have completed the challenge and think I am ready to apply for a job in the NHS. How do I do this?
Go to the NHS Jobs website for more information about the variety of support roles available. You can perform a job search, find jobs that match your skills, and apply for NHS jobs online. You can also register to receive ‘Jobs by E-mail’ and view new posts to suit your job search every day.
I still want to work in the NHS but not in one of the four roles listed. What other opportunities are there available?
I have forgotten my password how can I log in?
Use the 'Forgotten your password?' link available towards the bottom of the home page or near the top of the Log in page. Submit the email address you used to create your profile and you will be emailed a link allowing you to choose a new password.
I am having problems playing the videos
There may be a number of reasons why the videos may not play well or at all for you. If your internet connection is slow then the videos may not load or play slowly with interruptions.
If you are using an old website browser, e.g. Internet Explorer 8, then you may also have problems playing the video.
Each video has a text version that provides the full transcript of the video. You can find a button linking to the text version underneath each video.
In which browsers and operating systems will this website work?
This website is supported in the following browsers and operating systems:
Windows 10 - Internet Explorer 11, Chrome and Firefox (Latest versions)
Windows 8 - Internet Explorer 10 & 11, Chrome and Firefox (Latest versions)
Windows 7 - Internet Explorer 8, 9, 10 & 11, Chrome and Firefox (Latest versions)
Windows Vista - Internet Explorer 8
Windows XP - Internet Explorer 8
OS X 10.10+ - Safari 9, Chrome (Latest version)
iOS 9 (e.g. iPad & iPhone) - Safari
Android 4.4.+ (e.g. tablet & smartphone) - Chrome
I am having technical issues. How do I get some support?
We have included guidance and advice in this Help section on common technical issues. Please read this first. If your problem is not addressed here then please use this form to submit a support ticket.
You need to choose an answer before you can submit.
We have just made a change to this content.
You will have to restart your session.
You have already completed this job area. You can attempt it again when your report period for this job area has expired. You can find the expiry date in the Your profile section.
Please first complete all mandatory fields on
Question & values tab.
We have just away from current jobarea session.
You will have to restart your session.